Verifying Your gan98 Account Identity
Account verification is how we make sure your balance stays yours. When you request your first withdrawal or when our system flags a new device, we ask you to confirm your identity using a government-issued ID — your KTP is accepted. Upload a clear photo of the front and a selfie holding the document. Our account team reviews submissions and confirms status
through the in-app notification or via the support channel. Verification also locks your withdrawal destination to your registered wallet, so no one else can redirect your funds to a different DANA, OVO or GoPay number.
- Prepare your KTP — Have your national ID card ready. The photo must be clear with all four corners visible and no glare covering the details.
- Upload documents in-account — Go to the account verification section, upload your KTP photo and the required selfie. Both files upload directly from your phone camera roll.
- Review by our account team — We check that the name and ID number match your registered account. You receive an in-app notification once the review is complete.
- Wallet destination locked — After verification, your withdrawal wallet is confirmed and locked to your account. Any change to the destination requires a fresh review step.