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What You Need to Know About Using gan98

This page covers the legal terms that apply when you access gan98 from Indonesia — including account rules, wallet use, and your rights as a registered account holder. Availability depends on local law and is only extended to eligible regions where access is permitted.

Account Terms ApplyDANA, OVO, GoPay RulesIndonesia-Eligible RegionsYour Rights as an Account HolderContact Us for Policy Queries
gan98 What You Need to Know About Using gan98
HOW WE HANDLE DATA

Account Security, Data and Your Rights

We take account security and data handling seriously because your wallet and personal details are at the centre of every transaction. Here is how we approach the four areas that matter most — data storage, cookies, access requests, and who can action a change on your account.

Data Storage and Retention

Account data, including transaction records linked to DANA, OVO, or GoPay, is stored on secured servers. Retention periods follow applicable data-handling standards, and we do not hold data longer than necessary for account and compliance purposes.

Cookies and Session Tracking

We use session cookies to keep you logged in and functional cookies to remember your wallet preferences. Analytical cookies help us improve how the account flow works. You can manage cookie preferences through your browser settings at any time.

Your Right to Access or Amend

You can request a copy of the personal data we hold on your account, or ask us to correct inaccurate details. Submit this request via email with your account ID and our data team will respond within the timeframe required under applicable rules.

Account-Level Changes and Verification

Changes to sensitive account details — registered mobile number, linked e-wallet, or account email — require identity verification before processing. This step protects your account from unauthorised changes and keeps your wallet access secure.

REACH OUR TEAM

How to Contact Us on Legal or Policy Matters

If a clause in our terms raises a question for you, or if you believe a policy decision affecting your account was applied incorrectly, our support team is the right starting point. You can reach us through live chat, email, or your in-app account message centre. Policy queries are handled by a dedicated account team, separate from general deposit or withdrawal support.

Live Chat Start a chat session directly from your account dashboard. Our team reads every message and escalates policy questions to the correct handler without you needing to re-explain your case.
Email Support Send your policy or legal query by email and include your registered account ID. This creates a written record for both sides, which is particularly useful for account-level disputes or formal requests.
In-App Message Centre Your account message centre logs all correspondence. If you are in Depok or anywhere in Indonesia, this is the most direct channel to track a policy request from submission to resolution.

Common Questions About Legal Terms and Account Rights

These are the questions we receive most often around account rules, data rights, and what our terms actually mean for everyday use in Indonesia.

Availability depends on local law and the region you are accessing from. If access is restricted in your area under Indonesian law, those restrictions apply regardless of your account status with us.

Yes. Send a data access request to our support email with your registered account ID. We will compile the relevant records and respond within the applicable timeframe under data-handling rules.

Closing your account does not result in immediate data deletion. We retain transaction records and identity documents for the period required under applicable compliance and financial rules, after which data is removed.

Wallet disputes are reviewed against your transaction log and our processing records. Contact support with the transaction reference and the e-wallet used. The account team will verify the record and advise on next steps.

We notify registered account holders of material changes through the in-app message centre or registered email. Continuing to use the platform after a notification counts as acceptance of the updated terms.

Start with live chat or email and clearly reference the policy clause you believe was misapplied. Include your account ID. Our team escalates account-level disputes separately from standard support queries.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.