Reference

How gan98 Handles Your Personal Information

Your account data — including the details you share when linking DANA, OVO, or GoPay — is handled with clear purpose and kept only for as long as your account activity requires it.

Account data protectionE-wallet privacyYour right to accessData deletion requestsIndonesia-region scope

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DATA HANDLING PRACTICES

How We Protect and Manage Your Account Data

We apply technical and procedural controls across every part of your account — from the moment you verify your GoPay or OVO number to the point your withdrawal clears. Each layer below describes a specific practice we follow, not a general promise. These are the actual steps that govern how your data moves through our system and how long it stays there.

Encrypted Transmission

All data sent between your device and our servers travels over SSL encryption. This covers login credentials, wallet verification steps, and any form submission inside your account.

Cookie Use and Control

We use session cookies to keep you logged in and preference cookies to remember your account settings. You can clear these through your browser or mobile settings at any time without losing your account.

Retention and Deletion

Active account data is kept while your account is open. After closure, we retain only what applicable record-keeping rules require. You can request deletion of non-obligatory records via support.

Access and Correction Rights

You have the right to ask what data we hold, correct inaccurate details, and request removal of data we are not required to keep. Submit your request through live chat or the Help Centre.

What This Privacy Policy Covers and Why It Matters

gan98 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with gan98, we collect the information needed to verify your identity, process your deposits and withdrawals, and keep your account secure. This includes your name, contact details, and the payment identifiers associated with your DANA, OVO, or GoPay wallet — such

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as registered phone numbers used to confirm transactions. We do not sell this data to third parties. We share it only with the payment processors and security systems that make your account function. Data collected through your account activity — login timestamps, session records, and wallet
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verification steps — is retained for as long as your account remains active and for a reasonable period after closure, in line with applicable record-keeping obligations. Access to your data is restricted internally to staff whose role requires it. If you are in Depok or anywhere
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else in Indonesia, this policy applies to your use of our platform where local law and eligible regions permit. You can contact our support team at any time to ask what data we hold on your account, request a correction, or ask us to delete records
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we are not legally required to keep. We will acknowledge your request and respond within a reasonable timeframe.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

PRIVACY CONTACT PATHS

Reach Us About Your Data

If you have a question about how your personal information is used, want to review what we hold on your account, or need to request a correction, our support team handles these requests directly. You do not need to submit a formal legal notice — a message through any of the channels below is enough to start the process. We aim to acknowledge every data request within one business day.

Live Chat Support Open the live chat window inside your account dashboard. Describe your data query and a support agent will log it and follow up directly.

Email Request Send your data request to our support email address listed in the account help section. Include your registered phone number for faster account matching.

Account Help Centre Use the Help Centre inside your account to submit a written request. This creates a logged ticket so you can track the status of your privacy query.

Common Questions About Your Privacy on gan98

These are the questions we receive most often about data, account privacy, and your rights on this platform. Each answer reflects how we actually handle your information — not a generic policy statement.

We collect your name, contact details, and the phone number linked to your DANA, OVO, or GoPay wallet. This is used for identity verification and payment processing only.

We share your data only with payment processors and security systems required to run your account. We do not sell your information to advertisers or unrelated third parties.

Contact us via live chat or the Help Centre inside your account. Include your registered phone number so we can match your request to the correct account record quickly.

Yes. Submit a deletion request through live chat or email support. We will remove records we are not legally required to keep and confirm the deletion once complete.

We keep data for the period required by applicable record-keeping obligations. Non-obligatory records can be removed on request after your account is closed.

We use session and preference cookies. You can clear or block them through your browser or mobile device settings. Your account login and wallet links are not affected by clearing cookies.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoFAQ InfoAbout Us

How gan98 Handles Your Personal Information

How We Protect and Manage Your Account Data

Encrypted Transmission

Cookie Use and Control

Retention and Deletion

Access and Correction Rights

Reach Us About Your Data

Common Questions About Your Privacy on gan98

01 What personal data does gan98 collect when I register?

02 Does gan98 share my data with third parties?

03 How do I find out what data gan98 holds on my account?

04 Can I ask gan98 to delete my personal data?

05 How long does gan98 keep my account data after I close my account?

06 Are cookies used on gan98 and can I disable them?

Privacy Policy

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