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What You Agree to When You Use gan98

These terms set out how your account works, what we expect from you, and what you can expect from us — covering everything from DANA, OVO, and GoPay wallet activity to how disputes are handled.

Account eligibility rulesDANA, OVO, GoPay wallet conditionsWithdrawal and deposit termsAccount suspension policyJurisdiction and access limits
gan98 What You Agree to When You Use gan98
HOW WE UPHOLD TERMS

Our Approach to Policy and Account Security

Keeping your account secure and your data handled correctly is built into how we operate — not added as an afterthought. These four practices reflect how we manage your information, your wallet activity, and your rights under these terms every day.

Data Handling

Account data is processed only for the purposes stated in these terms. We do not sell your information to third parties, and wallet details like DANA or OVO credentials are never stored on our servers.

Cookie and Session Policy

We use session cookies to keep your account login stable and to remember your wallet preference between visits. You can manage cookie settings through your browser at any time.

Account Security Practices

Every login triggers an OTP check sent to your registered number. If you notice an unrecognised session, use the account security tab to end it immediately and contact support.

Requesting Changes or Corrections

You can request a review of your account data or a correction to any stored detail by contacting support with your account ID and the specific field you want amended.

TERMS CONTACT PATHS

How to Reach Us About These Terms

If something in these terms is unclear, or you believe a condition has been applied incorrectly to your account, we want to hear from you directly. Our support team handles terms-related queries and can escalate account reviews where needed. Reach us through the channels below — response times vary by channel, but we aim to reply to all written queries within one business day.

Live Chat Open the chat widget from your account dashboard for immediate terms clarification or to flag an account action you want reviewed.
Email Support Send a detailed message to our support address for formal terms queries. Include your account ID so we can locate your case quickly.
Account Help Centre Browse the Help Centre from inside your account for policy summaries, wallet rules, and step-by-step answers to common terms questions.

Common Questions About These Terms

These are the questions we get most often about how our terms work in practice — covering account rights, wallet conditions, and what happens when something goes wrong.

Access depends on local law and is available where local law permits. You are responsible for confirming that using this platform is lawful in your specific location before opening an account.

We publish the updated terms on this page. Continuing to use your account after the change date means you accept the new conditions. We recommend checking this page periodically.

Each wallet is subject to its own provider limits alongside our platform conditions. Your DANA or OVO account must be verified and registered in your own name to match your gan98 account details.

Operating multiple accounts, sharing access with another person, or attempting to reverse a legitimate transaction are the most common reasons. Suspected fraud triggers an immediate account review.

Contact our support team via live chat or email with your account ID. We will process a data access request in line with the retention and privacy conditions stated in these terms.

Raise it through live chat first for a fast response. For formal disputes, email support with your account ID and the specific term you believe was applied incorrectly — we review all written cases.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.